Returns & Refunds policy

You are entitled to cancel your order within 07 days without giving any reason for doing so.

The deadline for canceling an order is 07 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail customercare@schoolharmony.pk

We will reimburse you no later than 07 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 07 days

• The goods are in the original packaging

The following goods cannot be returned:

Please note that the product should be unused, should have the price tag attached along and should be in the same polythene bag it was handed over to you in. This condition above does not apply if the product has any sort of manufacturing defect.
However, a misused product from the consumer’s end will not be entertained under returns & exchange policy.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

School Harmony Model Town Market Gujranwala Pakistan

We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail customercare@schoolharmony.pk